Frequently Asked Questions
Frequently Asked Questions – Silke’ Luxury Hair
Welcome to the Silke’ Luxury Hair FAQ. We’ve answered your most common questions about human hair extensions, HD lace wigs, and bundle deals. If you need personal assistance, please contact our support team.
1. What makes Silke’ Luxury Hair different?
Silke’ extensions are made from 100% raw, single-donor, cuticle-aligned virgin hair. Each strand is carefully conditioned using our Mason Jar Hydration Method to ensure lasting shine and softness.
2. How long does shipping take?
Standard orders are processed within 1–2 business days and shipped via USPS Priority Mail. Domestic delivery takes 3–5 business days. For faster service, explore our priority bundles and wigs.
3. What is your return or exchange policy?
Due to hygiene standards, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 7 days for resolution. Review full details in our Refund Policy. Make sure to check out our privacy policy.
4. How do I care for my Silke’ bundles and wigs?
Use a sulfate-free shampoo and deep conditioner weekly. Always air-dry your bundles and store wigs on a mannequin head. For hydration, use Silke’ Conditioning Milk or an argan-based serum. Read our guide Luxury Hair Extensions 101.
5. Do you offer custom wigs or bulk orders?
Yes! For wholesale or stylist inquiries, visit our Contact Us page or email us directly to discuss custom builds or salon collaborations.
6. How long will my bundles last?
With proper care, Silke’ extensions last 1–3 years. Many clients reuse their bundles through multiple installs thanks to our premium quality and healthy cuticles.
7. Where can I follow Silke’ for updates?
Follow Instagram and TikTok for styling videos, flash sales, and behind-the-scenes content from our Silke’ team. Check out our Hair Blog. Read our newest story on "How to Install Clip In Hair Extensions". Check out our About Us page for more information.
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